Optimizing Competitive Advantage through Innovation Culture Based on Individual Performance with Quality of Work Life as a Moderator
DOI:
https://doi.org/10.17509/image.2025.150Keywords:
Optimizing, Competitive Advantage, Innovation Culture, Individual Performance, Quality of Work LifeAbstract
In the ever-evolving landscape of the tourism industry, small and medium-sized enterprises (SMEs) have emerged as vital contributors to economic growth and sustainability. This literature review, conducted in the past, delved into the intricate dynamics surrounding competitive advantage within SMEs operating in the tourism sector. Specifically, it explored the pivotal roles of innovation culture, individual performance, and the moderating influence of quality of work life (QWL) in optimizing competitive advantage. In the pursuit of conducting a thorough literature review, our research methodology encompasses a multifaceted approach designed to ensure the acquisition of high-quality data sources and the rigorous evaluation of pertinent studies. The review identified gaps, including a need for more empirical research and an exploration of contextual variations. Furthermore, the review underscored the significance of individual performance in SMEs. It highlighted the intrinsic motivation, job satisfaction, and competencies that propel employees to excel, ultimately contributing to the organization's competitive positioning. Quality of work life as a moderator emerged as a critical factor in enhancing innovation culture and individual performance. A theoretical framework was developed to address these gaps, outlining the interplay between innovation culture, individual performance, QWL, and competitive advantage. This framework offers guidance for future empirical investigations and provides a roadmap for leveraging these critical elements to bolster the competitiveness and sustainability of SMEs in the tourism sector.
Downloads
References
Amabile, T. M. (1988). A model of creativity and innovation in organizations. Research in Organizational Behavior, 10(1), 123-167. https://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Group_Performance/Amabile_A_Model_of_CreativityOrg.Beh_v10_pp123-167.pdf
Amarakoon, U., Weerawardena, J., & Verreynne, M. L. (2018). Learning capabilities, human resource management innovation and competitive advantage. The International Journal of Human Resource Management, 29(10), 1736-1766. https://doi.org/10.1080/09585192.2016.1209228
Annarelli, A., Battistella, C., & Nonino, F. (2016). Product service system: A conceptual framework from a systematic review. Journal of Cleaner Production, 139, 1011-1032. https://doi.org/10.1016/j.jclepro.2016.08.061
Azeem, M., Ahmed, M., Haider, S., & Sajjad, M. (2021). Expanding competitive advantage through organizational culture, knowledge sharing and organizational innovation. Technology in Society, 66, 101635. https://doi.org/10.1016/j.techsoc.2021.101635
Bharti, K., Agrawal, R., & Sharma, V. (2015). Literature review and proposed conceptual framework. International Journal of Market Research, 57(4), 571–604. https://doi.org/10.2501/IJMR-2015-000
Blumenthal-Barby, J. S., & Krieger, H. (2015). Cognitive biases and heuristics in medical decision making: a critical review using a systematic search strategy. Medical Decision Making, 35(4), 539-557. https://doi.org/10.1177/0272989X14547740
Buchanan, D. A., & McCalman, J. (2018). High-performance work systems: The digital experience. Routledge.
Chen, Z. X., & Francesco, A. M. (2003). The relationship between the three components of commitment and employee performance in China. Journal of Vocational Behavior, 62(3), 490-510. https://doi.org/10.1016/S0001-8791(02)00064-7
Cisneros-Montemayor, A. M., Moreno-Báez, M., Voyer, M., Allison, E. H., Cheung, W. W., Hessing-Lewis, M., ... & Ota, Y. (2019). Social equity and benefits as the nexus of a transformative Blue Economy: A sectoral review of implications. Marine Policy, 109, 103702. https://doi.org/10.1016/j.marpol.2019.103702
Costa Jr, P. T., & McCrae, R. R. (2006). Age changes in personality and their origins: comment on Roberts, Walton, and Viechtbauer (2006).
Damanpour, F. (2010). An integration of research findings of effects of firm size and market competition on product and process innovations. British Journal of Management, 21(4), 996–1010. https://doi.org/10.1111/j.1467-8551.2009.00628.x
Damanpour, F., Szabat, K. A., & Evan, W. M. (1989). The relationship between types of innovation and organizational performance. Journal of Management Studies, 26(6), 587–602. https://doi.org/10.1111/j.1467-6486.1989.tb00746.x
De Spiegelaere, S., Van Gyes, G., De Witte, H., Niesen, W., & Van Hootegem, G. (2014). On the relation of job insecurity, job autonomy, innovative work behavior, and the mediating effect of work engagement. Creativity and innovation management, 23(3), 318-330. https://doi.org/10.1111/caim.12079
Eriksen, M. B., & Frandsen, T. F. (2018). The impact of patient, intervention, comparison, outcome (PICO) as a search strategy tool on literature search quality: a systematic review. Journal of the Medical Library Association: JMLA, 106(4), 420. https://doi.org/10.5195/jmla.2018.345
Fitz-Enz, J. (2010). The new HR analytics. American Management Association.
Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(2), 159.
Hermawati, A., & Mas, N. (2017). Mediation effect of quality of worklife, job involvement, and organizational citizenship behavior in relationship between transglobal leadership to employee performance. International Journal of Law and Management, 59(6), 1143-1158. https://doi.org/10.1108/IJLMA-08-2016-0070
Jayasekera, T., Albattat, A., & Azam, F. (2023). The Effects of Customer Orientation and Technological Capabilities on Customer Relationship Management: The Mediating Effect of Knowledge Management. Journal of Law and Sustainable Development, 11(9), e1251. https://doi.org/10.55908/sdgs.v11i9.1251
John William, A., Suresh, M., & Subramanian, N. (2023). Examining the causal relationships among factors influencing SMEs' competitive advantage: a TISM-neutrosophic MICMAC approach. Benchmarking: An International Journal, 31(9), 2919–2959. https://doi.org/10.1108/BIJ-08-2022-0529
Khalique, M., Hina, K., Ramayah, T., & Shaari, J. A. N. B. (2020). Intellectual capital in tourism SMEs in Azad Jammu and Kashmir, Pakistan. Journal of Intellectual Capital, 21(3), 333-355. https://doi.org/10.1108/JIC-11-2018-0206
Koumpouros, Y. (2022). User-Centric Design Methodology for mHealth Apps: The PainApp Paradigm for Chronic Pain. Technologies, 10(1), 25. https://doi.org/10.3390/technologies10010025
Lesmana, H., & SUGIARTO, S. (2021). Formulating a competitive advantage model for tourism destinations in Indonesia. The Journal of Asian Finance, Economics and Business, 8(3), 237-250.
Long, H. A., French, D. P., & Brooks, J. M. (2020). Optimizing the value of the critical appraisal skills program (CASP) tool for quality appraisal in qualitative evidence synthesis. Research Methods in Medicine & Health Sciences, 1(1), 31–42. https://doi.org/10.1177/2632084320947559
Mathes, T., Klaßen, P., & Pieper, D. (2017). Frequency of data extraction errors and methods to increase data extraction quality: a methodological review. BMC Medical Research Methodology, 17(1), 1-8. https://doi.org/10.1186/s12874-017-0431-4
Moubarac, J. C., Parra, D. C., Cannon, G., & Monteiro, C. A. (2014). Food classification systems based on food processing: significance and implications for policies and actions: a systematic literature review and assessment. Current obesity reports, 3(2), 256-272. https://doi.org/10.1007/s13679-014-0092-0
Ogutu, H., Adol, G. F. C., Bujdosó, Z., Andrea, B., Fekete-Farkas, M., & Dávid, L. D. (2023). Theoretical nexus of knowledge management and tourism business enterprise competitiveness: An integrated overview. Sustainability, 15(3), 1948. https://doi.org/10.3390/su15031948
Paradis, E., O'Brien, B., Nimmon, L., Bandiera, G., & Martimianakis, M. A. (2016). Design: Selection of data collection methods. Journal of graduate medical education, 8(2), 263–264. 10.4300/JGME-D-16-00098.1
Porter, R. (1985). The patient's view: making medical history from below. Theory and Society, pp. 14, 175–198. https://doi.org/10.1007/BF00157532
Prasanna, R. P. I. R., Jayasundara, J. M. S. B., Naradda Gamage, S. K., Ekanayake, E. M. S., Rajapakshe, P. S. K., & Abeyrathne, G. A. K. N. J. (2019). Sustainability of SMEs in the competition: A systemic review on technological challenges and SME performance. Journal of Open Innovation: Technology, Market, and Complexity, 5(4), 100. https://doi.org/10.3390/joitmc5040100
Pulakos, E. D., Mueller-Hanson, R., & Arad, S. (2019). The evolution of performance management: Searching for value. Annual Review of Organizational Psychology and Organizational Behavior, 6, 249-271. https://doi.org/10.1146/annurev-orgpsych-012218-015009
Putra, I., Sunarsih, N., Novitasari, L., & Setini, M. (2020). Exploring the relationship between social capital, innovation capability, and innovation during the coronavirus pandemic. Uncertain Supply Chain Management, 8(4), 857-864.
Qamar, A., Hall, M. A., & Collinson, S. (2018). Lean versus agile production: flexibility trade-offs within the automotive supply chain. International Journal of Production Research, 56(11), 3974–3993. https://doi.org/10.1080/00207543.2018.1463109
Salim, E., & Ali, H. (2023). Analysis of Efforts to Encourage Increased Interest in Tourism. Journal of Law and Sustainable Development, 11(4), e905. https://doi.org/10.55908/sdgs.v11i4.905
Shaikh, A. A., & Karjaluoto, H. (2015). Making the most of information technology & systems usage: A literature review, framework, and future research agenda. Computers in Human Behavior, 49, 541-566. https://doi.org/10.1016/j.chb.2015.03.059
Skavronska, I. V. (2017). Creative industries in Ukraine: Analysis and prospects of the development. Economics & Sociology, 10(2), 87. https://doi.org/10.14254/2071-789x.2017/10-2/7
Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of Business Research, 104, 333–339. https://doi.org/10.1016/j.jbusres.2019.07.039
Walton, J. (1993). Urban sociology: the contribution and limits of political economy. Annual Review of Sociology, 19(1), 301–320. https://doi.org/10.1146/annurev.so.19.080193.001505
West, M. A., & Farr, J. L. (1990). Innovation at work. John Wiley & Sons.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Adya Hermawati, Endang Fatmawati, Rizki Dwi Ariyanto, Teguh Setiawan Wibowo
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
