Image : Jurnal Riset Manajemen (E-ISSN 2657-0688, P-ISSN 2339-2878) is a peer-reviewed, biannual scientific journal published twice a year (November - April and March - October) by the Study Program of Management, Faculty of Economics and Business Education, Universitas Pendidikan Indonesia. Focus and Scope - Marketing Management, Human Resource Management, Organizational Behavior, Financial Management, Operation Management, Strategic Management, Supply Chain Management, Leadership, Quality and Innovation Management, Entrepreneurship, and Business. Open access - free for readers, with article processing charges (APC) paid by authors or institutions. Indexed within Sinta 2, Google Scholar, Garuda Kemdiktisaintek, and other databases. Cooperation - Aliansi Program Studi Manajemen dan Bisnis Indonesia (APSMBI), Ikatan Sarjana Ekonomi Indonesia (ISEI)
Agile Mindset as a Microfoundation of Dynamic Capabilities and Organizational Agility in SMEs: A Decade of Evidence
This study synthesizes a decade of empirical evidence on how Dynamic Capabilities (DC), Organizational Agility (OA), Agile Mindset (AM), and Firm Performance (FP) interact in small and medium enterprises (SMEs). Although dynamic capabilities and organizational agility are widely studied, existing research largely overlooks the cognitive and behavioral conditions that enable these capabilities to function effectively. Using a systematic literature review of 61 peer-reviewed articles (2014–2025) following PRISMA 2020 protocol, with thematic synthesis and VOSviewer bibliometric mapping, this study finds that organizational agility mediates the DC–FP relationship in 55.7% of reviewed studies, but only when an agile mindset is present. Among studies examining agile mindset, 73.7% confirmed its role as a behavioral moderator rather than a standalone variable. This review proposes that sustainable agility in SMEs demands both structural dynamic capabilities and the deliberate cultivation of agile mindset through leadership development and learning-oriented practices.
Copyright (c) 2025 Herdiansyah Gustira Pramudia Suryono, Gatot Yudoko, Yuliani Dwi Lestari https://creativecommons.org/licenses/by-sa/4.0
Scarcity Message, FOMO, and Social Persuasive Technology on Impulse Buying among Generation Z Fast Fashion Consumers
Introduction/Main Objectives: This study examines the effect of scarcity message, fear of missing out (FOMO), and social persuasive technology on impulse buying behavior among Generation Z consumers in Indonesia’s fast fashion industry. As digital natives, Generation Z consumers are highly responsive to marketing stimuli and social interactions in digital environments. Background Problems: Despite growing literature on impulse buying behavior, limited studies examine how scarcity message, FOMO, and social persuasive technology jointly influence impulse buying among Generation Z consumers in fast fashion. Novelty: This study integrates these variables into a single empirical model to explain impulse buying behavior among Generation Z consumers, addressing limited research examining these factors together. Research Methods: This study uses a quantitative survey using data from 211 Generation Z consumers who purchased fast fashion products. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Finding/Results: Results show scarcity message, FOMO, and social persuasive technology have positive and significant effects on impulse buying behavior, with social persuasive technology emerging as the strongest predictor. Conclusion: The findings highlight the role of digital-social persuasion in shaping impulse buying among Generation Z and provide theoretical contributions to Marketing 5.0 and implications for fast fashion marketers.
Copyright (c) 2025 Putra Pratama, Elda Sri Andini, Rino Febrianno Boer https://creativecommons.org/licenses/by-sa/4.0
The Effect of Using Information Technology on Employee Performance Through Employee Motivation at the Surabaya City Library and Archives Service
The aims of this study to analyze the influence of 91) the use of information technology on work motivation, (2) the use of information technology on employee performance, (3) employee work motivation on employee performance, and (4) the use of information technology on employee performance mediated by motivation work of employees of the Surabaya City Library and Archives Service. This research is explanatory research. The population used in this research were employees of the Surabaya City Library and Archives Service as a sample of 195 employees. The research was carried out by providing a questionnaire that represented the research variables. Data obtained was analyzed using the SEM (Structural Equation Model) method in AMOS 21 software. The results obtained from this research are (1) there is an influence of the use of information technology on work motivation, (2) there is an influence of the use of information technology in employee performance, (3) there is an influence of employee work motivation on employee performance, and (4) the influence of the use of information technology on employee performance is not mediated by the work motivation of employees of the Surabaya City Library and Archives Service.
Copyright (c) 2025 Pudji Astuti, Andre Dwijanto Witjaksono, Anang Kistyanto https://creativecommons.org/licenses/by-sa/4.0
IBNR Reserve Estimation Using Chain-Ladder and Bootstrap Chain-Ladder Methods
The Incurred But Not Reported (IBNR) claims reserve is a crucial component in maintaining the financial stability of insurance companies. However, traditional deterministic approaches such as the Chain-Ladder method provide point estimates based on historical claim development patterns but do not capture the uncertainty inherent in future claim outcomes. As claim data often exhibit variability across development periods, stochastic approaches are required to quantify this uncertainty and improve the reliability of reserve estimates. Among various stochastic reserving methods, the bootstrap approach is particularly suitable due to its simplicity and direct compatibility with the traditional Chain-Ladder framework. However, empirical applications of bootstrap-based reserving methods in Indonesian motor vehicle insurance remain limited. This study addresses this gap by applying the Bootstrap Chain-Ladder method as a stochastic extension and comparing its performance with the conventional deterministic approach. Using semiannual motor vehicle claim data from PT Asuransi XYZ over the period 2019–2023, the deterministic Chain-Ladder method produced an IBNR estimate of Rp 40.17 billion, while the Bootstrap Chain-Ladder resulted in an estimate of Rp 40.94 billion, reflecting the incorporation of variability in the estimation process. Although the deterministic approach achieved slightly lower prediction errors, as measured by Mean Absolute Error (MAE) and Root Mean Squared Error (RMSE), the bootstrap method generated a more conservative estimate and provided additional insight into reserve uncertainty. These findings suggest that integrating stochastic elements into traditional reserving frameworks enhances financial prudence while maintaining practical applicability in the general insurance industry.
Copyright (c) 2025 Euodia Adriana Sinaga, Yogo Purwono, Lukman Hanif Arbi, Lenny Suardi https://creativecommons.org/licenses/by-sa/4.0
Impact of Agency Costs, Board Environmental Committee, Board Gender Diversity, Environmental Performance and Institutional Ownership on Firm Performance
The research objective is to evaluate the effect of environmental corporate governance on firm performance measured by return on assets. The independent variables consist of environmental performance, board gender diversity, institutional ownership, agency costs, and board environmental committee. This study involved 260 observations of 52 Indonesian companies from the energy sector in the 2018-2022 period. The results of this study indicate that there is a significant relationship between environmental performance and board environmental committee on firm performance of Indonesian companies in the energy sector. Meanwhile, board gender diversity and institutional ownership show no significant relationship to firm performance of Indonesian companies in the energy sector. Lastly, low agency costs are proven to show a significant relationship towards firm performance. In this research, agency cost measured by total asset turnover significantly improves the firm’s return on assets. The results of this study provide additional knowledge about the relationship between environmental corporate governance towards firm performance.
Copyright (c) 2025 Yandi Suprapto, Nicholas Sunaidi, Hesniati Hesniati https://creativecommons.org/licenses/by-sa/4.0
Financing Private Universities in a Time of Declining Enrolments in Ghana
Ghana's private universities, essential to the nation's educational landscape, are grappling with financial challenges due to declining enrollment and rising educational costs. This confluence threatens the sustainability of these institutions, despite their vital role in expanding access to higher education. This paper examines the financial strains on private universities in Ghana. By analyzing existing research and data on educational costs and enrollment trends, the paper identifies key factors contributing to financial instability. High educational costs pose a significant barrier for many students, potentially limiting their ability to pursue higher education at private institutions. Universities also face financial constraints, struggling with limited resources to maintain quality education and infrastructure. The paper goes beyond problem identification to propose solutions through a two-pronged approach: internal university efforts and external support. Internally, universities can implement cost-containment measures to streamline operations and enhance financial efficiency. Additionally, developing innovative programs that meet current market demands can attract new students and generate revenue. Externally, government support and policy reforms are crucial for sustainability. Financial aid programs, tax breaks, and other supports can alleviate some financial burdens. Policy reforms addressing affordability and student loan options can make private universities more accessible, broadening their reach and impact.
Copyright (c) 2025 Richard Lionel Gorni, Eka Prihatin, Asep Suryana https://creativecommons.org/licenses/by-sa/4.0
Reformulation of State Defense Policy Management Based on AI Technology for Decision Making in State Defense
The rapid advancement of Artificial Intelligence (AI) has significantly influenced global military strategies, leading to a paradigm shift in national defense policies. Countries such as the United States, China, and Russia have integrated AI into their defense frameworks, utilizing autonomous systems, cyber defense, and AI-driven decision-making processes. However, Indonesia’s current defense policy remains heavily reliant on conventional approaches, necessitating an adaptive reformulation to incorporate AI technologies. This study employs a qualitative analytical approach, utilizing a thematic content analysis of 41 peer-reviewed journals sourced from Scopus and Elsevier. The research focuses on AI integration in national defense, strategic decision-making frameworks, cybersecurity policies, and ethical considerations. By examining AI-driven military applications and governance structures, this study aims to present actionable insights for policy reform. AI enhances military efficiency by enabling rapid decision-making, real-time intelligence analysis, and predictive modeling for conflict scenarios. However, challenges such as ethical dilemmas, cybersecurity vulnerabilities, and adversarial learning risks remain pressing concerns. Indonesia faces constraints in infrastructure, regulatory frameworks, and technological expertise, requiring immediate policy intervention to align national defense strategies with AI advancements. Reformulating Indonesia’s defense policy to integrate AI is crucial for ensuring national security resilience in the digital era. The study recommends establishing a National AI Defense Agency, developing robust cybersecurity mechanisms, and enforcing ethical guidelines for autonomous military applications.
Copyright (c) 2025 Widiyanto Saputro, Asep Adang Supriyadi, Guntur Eko https://creativecommons.org/licenses/by-sa/4.0
The Impact of Green Human Resource Management on Employee Performance with Pro-Environment Behavior as a Mediating Variable
The Green Human Resource Management (GHRM) practices at the Environmental Department of Surabaya City Government have been applied since several years ago. However, there is still no evidence that the application of GHRM at the Environmental Department can improve overall employee performance. This research aims to analyze the influence of GHRM on employee performance with the role of employee green behaviour as a mediation variable and transformational leadership as a moderation variable using the SEM-PLS method on a sample of 171 employees of DLH Kota Surabaya. SEM-PLS was used because of its ability to obtain relationship results between variables. The results showed that GHRM practices did not have a significant effect on employee performance, although they had a positive impact on employee green behaviour. The employee green behavior failed to mediate the relationship between GHRM and employee performance. Transformational leadership has proved effective as a moderator variable in the relationship of GHRM to employee performance. To maximize the effectiveness of GHRM, there needs to be strong leadership support as well as wider involvement of the entire employee in pro-environmental practices.
Copyright (c) 2025 Andhini Kusumawardani, Andre Dwijanto Witjaksono, Anang Kistyanto https://creativecommons.org/licenses/by-sa/4.0
Millennial Workers in Ride-Hailing Start-Ups: Preferences, Work-Life Balance, and Retention
Millennial workers, as the majority of the workforce in Indonesia, possess unique characteristics such as quick adaptation to technology, a preference for work flexibility, and a high need for work- life balance. However, they also have weaknesses, such as high mobility, dependency on technology, and vulnerability to stress due to high expectations. This study aims to analyze the characteristics of millennial workers in start-up companies, particularly in the ride-hailing sector. A survey method was employed, involving 404 respondents from Go-Jek, Grab, and Maxim. The data were analyzed descriptively to describe demographics, educational levels, tenure, and work preferences. The results show that millennial workers prioritize flexibility, innovation, and technology but tend to have short tenures. These findings provide recommendations for companies to adopt management strategies based on technology, flexibility, and approaches that support employee engagement to enhance retention and productivity.
Copyright (c) 2025 Raisa Hillia Aini Syifa, Ari Arisman, Heny Hendrayati, Mochamad Achyarsyah, Herdiyanti, Marhadi, Krisztina Taralik, Hayatuk Safrah Salleh https://creativecommons.org/licenses/by-sa/4.0
Directive Leadership Style as a Mediator of Work Environment and Organizational Commitment Influences on Job Satisfaction
Since 2022, there has been a change in the Organizational Structure and Work Procedures (also called as SOTK) in the Regional Apparatus Organization of Surabaya City, which has transferred the responsibility for the rehabilitation of school building facilities, infrastructure, and utilities from the Public Housing Service to the Education Service. This change also caused the transfer of 154 contract workers with the positions of craftsmen and assistant craftsmen to the Education Service. This study aims to analyse the influence of the work environment and organizational commitment on job satisfaction, with directive leadership style as a mediating variable. Data were analysed using the Structural Equation Model (SEM) with the help of SEM with smartPLS software. The research sample consisted of 61 respondents selected from 154 members of the Education Service task force through the stratified sample method. The results show that the questionnaire instrument is valid and reliable. The work environment and organizational commitment have a significant positive influence on job satisfaction, but directive leadership style is not proven to mediate this influence on the Surabaya City Education Service task force.
Copyright (c) 2026 Ike Diyah Pravitasari, Dewie Tri Wijayati Wardoyo, Andre Dwijanto Witjaksono https://creativecommons.org/licenses/by-sa/4.0
The Effect of Flexible Working Arrangements on Employee Performance: A Survey in Multi-Brand Virtual Kitchen Companies
This study investigates the impact of competency and career The implementation of flexible working arrangements allows for adjustments to work patterns according to individual needs, which impacts performance. Flexible working arrangement at multi-brand virtual kitchen company has been applied but there is still no evidence that the implementation has significantly improved employee performance. This research aims to analyze the influence of flexible working arrangements on employee performance at a multi-brand virtual kitchen company. This study uses a quantitative method with a descriptive-verificative approach. Data was obtained through observation, interviews, and surveys via Google Form. The research sample consisted of 54 employees at the headquarters (HQ) of a multi-brand virtual kitchen company, selected using purposive sampling according to criteria. The data analysis used was hypothesis testing and simple linear regression analysis using SPSS software to carry out data analysis. The study results indicate that flexible working arrangements significant positively effect on the performance of employees at multi-brand virtual kitchens. These findings indicate that HQ employees at multi-brand virtual kitchen who work with flexible working arrangements show better performance.
Copyright (c) 2025 Safira Aulia Khoirunnisa, Iwan Sukoco, Lina Auliana https://creativecommons.org/licenses/by-sa/4.0
How Perceived Service Quality Drives Customer Retention: Evidence of Partial Mediation by Customer Trust in B2B Logistics
Customer retention constitutes a critical strategic outcome in B2B logistics, where relationship continuity depends on both service performance and relational confidence. This study investigates the effect of perceived service quality on customer retention, with customer trust positioned as a mediating variable, in the enterprise logistics context of PT Pos Indonesia. A quantitative explanatory approach was employed using cross-sectional survey data collected from 200 enterprise customers. The data were analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings reveal that perceived service quality exerts a positive and significant effect on customer trust and customer retention, while customer trust also has a positive and significant effect on customer retention. Furthermore, customer trust significantly mediates the relationship between perceived service quality and customer retention. Since both the direct and indirect effects remain significant, the mediating role of customer trust is classified as partial mediation. These results demonstrate that customer retention in B2B logistics is shaped through two complementary mechanisms: the direct operational value of superior service quality and the indirect relational pathway established through trust. The study contributes to the service and relationship marketing literature by clarifying this dual-pathway mechanism in underexplored enterprise logistics setting.
Copyright (c) 2025 Budi Prakoso https://creativecommons.org/licenses/by-sa/4.0
Digital Well-Being Work System Scale Development Using Content Validity and Exploratory Factor Analysis
Digitalization intensifies connectivity demands and exposes early-career Generation Z banking employees to digital overload and boundary erosion, yet organizations still lack a system-level diagnostic to assess HR practices that protect digital well-being while sustaining performance. This study develops the Digital Well-Being Work System (DWWS) scale by translating HR-systems logic into six actionable domains and testing its initial psychometric properties. Item development combined domain specification and readability checks, followed by expert–user review (six raters) using the Content Validity Index (CVI). A main survey of 294 Generation Z banking employees in West Java was then analyzed using exploratory factor analysis (Principal Axis Factoring with Varimax rotation). Scale-level CVI showed excellent relevance and clarity (S-CVI/Ave = 0.965), with minor wording refinements to a small set of non-unanimous items before constructing testing. EFA supported a stable six-factor solution (KMO = 0.852; Bartlett’s p < .001) with moderate-to-strong loadings (≈0.555–0.751) across 24 retained items. The resulting DWWS offers a practical instrument to audit and improve organizational support for healthy digital work; future research should confirm the structure via CFA in an independent sample and test predictive validity across sectors.
Copyright (c) 2025 Annisa Ciptagustia, Rofi Rofaida, Heny Hendrayati, Riskeu Faldesiani, Murni Zarina Razali, M. Ikhwan Maulana Haeruddin https://creativecommons.org/licenses/by-sa/4.0
The Effect of Personalized Advertising on Purchase Intention: The Mediating Role of Attitude Toward Ads among Shopee Users
Technological advances in artificial intelligence and data analytics have enabled e-commerce platforms to deliver highly personalized advertising. However, how consumers psychologically respond to such personalization remains unclear, particularly in emerging markets. Drawing on Privacy Calculus Theory and the Affect Transfer Hypothesis, this study examines the influence of personalized advertising on purchase intention among Shopee users in Indonesia, with attitude toward advertising as a mediating variable. Data were collected from 114 Shopee users using purposive sampling and analyzed using regression and Hayes’ PROCESS mediation analysis. The results indicate that personalized advertising has a significant direct effect on purchase intention and a significant indirect effect through attitude toward advertising, indicating partial mediation. These findings suggest that personalization influences purchasing not only by improving information fit but also by shaping consumers’ cognitive and emotional evaluations of advertising. This study contributes to the personalized advertising literature by demonstrating the mediating role of attitude toward advertising in an emerging e-commerce context. Practically, the results highlight the importance of designing personalized advertising that balances relevance with consumer trust and perceived privacy.
Copyright (c) 2025 Mendrika Ny Hanitra Randrianavo, Vanessa Gaffar, Tutik Inayati https://creativecommons.org/licenses/by-sa/4.0
The Influence of Heuristic Biases and Risk Propensity on Investment Decisions of the Millennial Generation in Indonesia
The digital trend during Covid-19 has influenced millennials to invest. Therefore, investors in Bandung have been dominated by millennials. However, researchers believe that millennials are vulnerable in terms of financial prospects. This is because they are easily influenced by biased behavior in investing. In addition, everyone is considered to have inherent psychological biases that prevent them from making rational judgments and risk perceptions that can impact the investment decision-making process. The purpose of this study is to determine the influence of heuristic biases and risk perception on the investment decisions of millennials in Indonesia. The data in this study were analyzed using the Pearson correlation statistical method and linear regression analysis. The results of this study indicate that heuristic biases and risk perception influence the investment decisions of millennials. This study contributes to the existing literature and provides practical implications for investors and the government.
Copyright (c) 2025 Asri Solihat, Nugraha, Disman, Ikaputera Waspada https://creativecommons.org/licenses/by-sa/4.0
The Role of Extrinsic and Intrinsic Motivation in Enhancing Employee Performance under Entrepreneurial Leadership of Public Worker
The new paradigm in public services during the current era of regional autonomy provides extensive opportunities for governments to innovate in delivering services to the community. Gunung Anyar Regency, as part of the Surabaya City Government, aims to enhance the quality of public services through digital-based bureaucratic transformation. This research examines the effect of Entrepreneurial Leadership (EL) on employee performance with extrinsic motivation and intrinsic motivation as mediating variables. The results indicate that Entrepreneurial Leadership significantly affects both Extrinsic Motivation and Intrinsic Motivation in Gunung Anyar District, Surabaya City, and has a significant direct impact on employee performance. However, extrinsic motivation does not significantly influence employee performance, whereas intrinsic motivation does. Extrinsic motivation does not significantly mediate the relationship between Entrepreneurial Leadership and employee performance, whereas intrinsic motivation significantly mediates this relationship. These findings suggest that to improve employee performance, efforts should focus on enhancing intrinsic motivation alongside strengthening entrepreneurial leadership. The leadership development strategy in Gunung Anyar District must prioritize increasing employee intrinsic motivation to achieve optimal performance.
Copyright (c) 2025 Ibrahim Zaky, Andre Dwijanto Witjaksono, Anang Kistyanto https://creativecommons.org/licenses/by-sa/4.0
Assessing the Impact of Competency and Career Growth on Employee Performance: Innovative Work Behavior as a Mediator in Public Sector
This study investigates the impact of competency and career development on employee performance, with innovative work behavior acting as an intervening variable at Bappedalitbang Surabaya. As the primary think tank for the city's development planning, Bappedalitbang requires highly competent human resources to execute its functions effectively. This research aims to analyze the relationships between competency, career development, innovative work behavior, and employee performance. Using a quantitative approach, data were collected through surveys distributed to employees at Bappedalitbang Surabaya. The results indicate that both competency and career development have significant positive effects on innovative work behavior and employee performance. Additionally, innovative work behavior mediates the relationship between competency, career development, and employee performance. These findings provide valuable insights for the Surabaya city government in formulating human resource management policies to enhance employee performance through targeted competency development and career growth initiatives.
Copyright (c) 2025 Ema Agustina, Dewie Tri Wijayati Wardoyo, Andre Dwijanto Witjaksono https://creativecommons.org/licenses/by-sa/4.0
How to Maintain Employee Job Satisfaction through Organizational Trust, LMX, and Negative Workplace Gossip
Employees with high job satisfaction will reduce the desire to leave the organization. Organizations try to retain high-potential employees by paying attention to variables that affect employee job satisfaction. Negative workplace gossip and LMX allegedly affect organizational trust and job satisfaction. Organizational trust may affect job satisfaction. Quantitative research with a total sample of 41 from educational institutions and electrical installation companies. Data analysis used Smart PLS. The results showed that negative workplace gossip had a negative and significant effect on organizational trust, LMX had a positive and significant effect on organizational trust. LMX has a positive and significant effect on Job satisfaction. However, negative workplace gossip and organizational trust have a negative and insignificant effect on job satisfaction. The results show that to retain potential employees, efforts are needed to increase employee job satisfaction. Companies can do this by paying attention to negative workplace gossip and improving LMX to increase organizational trust.
Copyright (c) 2025 Ari Kuntardina, Eka Adiputra, Dewi Rochmayanti, Marsudi Lestariningsih, Abdul Azis Safii https://creativecommons.org/licenses/by-sa/4.0
Optimizing Competitive Advantage through Innovation Culture Based on Individual Performance with Quality of Work Life as a Moderator
In the ever-evolving landscape of the tourism industry, small and medium-sized enterprises (SMEs) have emerged as vital contributors to economic growth and sustainability. This literature review, conducted in the past, delved into the intricate dynamics surrounding competitive advantage within SMEs operating in the tourism sector. Specifically, it explored the pivotal roles of innovation culture, individual performance, and the moderating influence of quality of work life (QWL) in optimizing competitive advantage. In the pursuit of conducting a thorough literature review, our research methodology encompasses a multifaceted approach designed to ensure the acquisition of high-quality data sources and the rigorous evaluation of pertinent studies. The review identified gaps, including a need for more empirical research and an exploration of contextual variations. Furthermore, the review underscored the significance of individual performance in SMEs. It highlighted the intrinsic motivation, job satisfaction, and competencies that propel employees to excel, ultimately contributing to the organization's competitive positioning. Quality of work life as a moderator emerged as a critical factor in enhancing innovation culture and individual performance. A theoretical framework was developed to address these gaps, outlining the interplay between innovation culture, individual performance, QWL, and competitive advantage. This framework offers guidance for future empirical investigations and provides a roadmap for leveraging these critical elements to bolster the competitiveness and sustainability of SMEs in the tourism sector.
Copyright (c) 2025 Adya Hermawati, Endang Fatmawati, Rizki Dwi Ariyanto, Teguh Setiawan Wibowo https://creativecommons.org/licenses/by-sa/4.0
The Influence of E-Service Quality and Trust through User Interest on LAPAK ASIK Usage Decisions
The Covid-19 pandemic spurred the transformation of digital-based public services, exemplified by the innovative Contactless Service (LAPAK ASIK) launched by BPJS Ketenagakerjaan to maintain service quality amidst physical interaction restrictions. Although the number of claims through LAPAK ASIK in BPJS Ketenagakerjaan KC Banyuwangi continues to increase, challenges persist concerning the quality of digital services, the level of trust, and the interest of some participants in using it. This study aims to analyze the influence of E-Service Quality and Trust on Usage Decisions, with Interest as a mediating variable. The research employed a quantitative method with multiple linear regression analysis based on questionnaire data collected from BPJS Ketenagakerjaan participants who are LAPAK ASIK users. The results indicate that E-Service Quality and Trust significantly influence Interest, which subsequently mediates their impact on Usage Decisions. The majority of respondents rated this service positively in terms of efficiency, fulfillment, security, and system reliability, thereby strengthening their interest and consistency in usage decisions. These findings support the Technology Acceptance Model (TAM), which emphasizes the role of service quality, ease of use, and trust in shaping behavioral intention and actual decisions. Practically, this research underscores that enhancing the quality of digital services and building participant trust are key to optimizing LAPAK ASIK at BPJS Ketenagakerjaan KC Banyuwangi.
Copyright (c) 2025 Ika Rakhma Kusuma Wardhani, Agustin Hari Prastyowati, Muhaimin Dimyati https://creativecommons.org/licenses/by-sa/4.0
Analysis of the Implementation of Honda Motor ECU Remap in Increasing Customer Engagement and Sales
This research aims to find out how the Panjol Motorbike repair shop can increase customer engagement and sales in its workshop business through the use of Honda Motor ECU Remap. By using an effective customer engagement strategy, workshop businesses can increase customer loyalty, retain existing customers, and increase new sales opportunities. The research method used is a qualitative descriptive method with data collection in the form of interviews and literature studies to strengthen the results of the writing. The results of the study show that the successful implementation of ECU remap at Bengkel Panjol increases customer engagement, satisfaction, and loyalty. However, sales at the Panjol Motorbike repair shop did not increase 100% due to the implementation of this ECU remap but from standard or daily services. The implementation of the remap has not fully increased workshop sales due to the lack of consumer understanding in suburban areas such as Tanjung Morawa. Several strategies, such as providing education to customers, conducting promotions, providing special packages to regular customers, and providing test drives and warranties can be carried out to increase customer engagement and sales in the future at the Tanjung Morawa District Panjol Workshop.
Copyright (c) 2025 Putri Apriyani br Rangkuti, Nurlaila, Marliyah https://creativecommons.org/licenses/by-sa/4.0
Exploring the Moderating Role of Sharia Compliance on the Effect of ESG Score on Financial Performance
This study examines the effect of Environmental, Social, and Governance (ESG) performance on corporate financial performance and investigates the moderating role of Sharia compliance in this relationship. The research focuses on non-financial companies listed on the Indonesia Stock Exchange (IDX) that have ESG scores provided by Morningstar Sustainalytics. This study employs panel regression analysis on a sample of 58 non-financial companies listed on the Indonesia Stock Exchange from 2021 to 2024. The results indicate that ESG performance has a statistically significant negative effect on corporate financial performance. These findings suggest that companies with higher ESG scores, as measured by the Sustainalytics risk-based framework, are associated with greater perceptions of ESG-related risks, and therefore lower financial performance. Furthermore, Sharia compliance does not moderate the relationship between ESG and financial performance. These results imply that although ESG practices and Sharia principles share ethical and sustainability-oriented foundations, they do not operate synergistically in enhancing firm financial performance within the Indonesian capital market context. The findings contribute to the ESG and Islamic finance literature by highlighting the importance of ESG measurement approaches and market context. The study also offers insights for investors, regulators, and corporate managers regarding the interpretation of ESG scores and the role of Sharia compliance in investment decision-making.
Environmental, Social, and Governance (ESG)
Copyright (c) 2026 Abdul Azis Safii, Chahhoub Fatimazahra, Ria Septiani, Ahmad Sholihudin (Author) https://creativecommons.org/licenses/by-sa/4.0
Procedural Justice: Relationship between HR Development, Motivation, Competence, and Employees Performance
The purpose of this study is to test and analyze the important role of procedural justice as a mediator of the influence of human resource development, motivation, and competence on employee performance. The method used in this study is a quantitative method. The sample used was 102 employees in PT. Kasih Jaya Sejahtera, Indonesia. The results of the research show that directly human resource development, motivation, competence, and procedural justice have a significant effect on employee performance. Motivation and competence have a significant effect on procedural justice. Indirectly, motivation and competence have a significant effect on employee performance through procedural justice. The uniqueness of the findings shows that human resource development does not have a significant effect on procedural justice. Human resource development also does not have a significant effect on employee performance through procedural justice. Based on these findings, PT. Kasih Jaya Sejahtera is advised to place more emphasis on the application of procedural justice in management policies and practices to maximize the impact of motivation and competence on employee performance.
Copyright (c) 2025 Nuning Nurna Dewi, Riza Bahtiar Sulistyan, Mohammad Reevany Bustami (Author) https://creativecommons.org/licenses/by-sa/4.0
The Trust Factor: How AI Ethics and Privacy Fatigue Shape Usage Intentions for E-Commerce Users
This study investigates the complex relationships between AI Ethics, Privacy Fatigue, Consumer Trust, and Usage Intention within the e-commerce sector in Malang City, Indonesia. As artifical intelligence integration rapidly grows, consumer concerns regarding algorithmic fairness and data exhaustion have become critical determinants of digital behavior and engagement. This research contributes to digital marketing theory by uniquely identifying privacy fatique as an independent psychological barrier that operates outside the traditional trust-adoption paradigm. Using a non-experimental cross-sectional survey design, data were collected from 210 e-commerce users. The conceptual model was evaluated using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that AI Ethics significantly and positively influences Consumer Trust, which acts as a pivotal mediator for Usage Intention. Conversely, Privacy Fatigue has a negligible effect on trust but exerts a potent direct negative impact on usage intention, acting as a significant psychological deterrent. These findings support a dual-pathway model where ethical integrity builds necessary trust, while privacy exhaustion triggers user resignation. Practically, e-commerce providers must prioritize transparency and simplify data management interfaces to mitigate fatigue.
Copyright (c) 2025 Rifki Hanif, Hasrudy Tanjung, Halim bin Mad Lazim, Hafid Aditya Pradesa, Mime Azrina Jaafar (Author) https://creativecommons.org/licenses/by-sa/4.0
Analysis of the Paternalistic Leadership Model in Understanding the Behavior of Personnel in Arts Organizations
This study aims to analyze paternalistic leadership in understanding the behavior of personnel within traditional arts organizations, particularly the Jaranan Sarpo Budoyo group in Jember Regency, East Java. Leadership in arts organizations has distinctive characteristics shaped by cultural values, emotional bonds, and efforts to preserve local traditions. This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews, observation, and documentation involving the founder, organizational leaders, dancers, gamelan players, the surrounding community, local government, and academics. The findings show that the leadership pattern developed in Sarpo Budoyo is paternalistic, characterized by a leader who acts as a technical director, protector, moral role model, and guardian of cultural values. This leadership model fosters high levels of loyalty, discipline, and commitment among members, thereby ensuring organizational stability and sustainability despite limited resources. However, the leader’s dominance in decision-making also limits opportunities for participation and creative innovation, especially among younger generations. This study demonstrates that paternalistic leadership is a contextual model deeply rooted in local culture, effective in maintaining harmony and the sustainability of traditional arts organizations, but requiring balance through more open dialogue to support creativity and generational renewal.
Copyright (c) 2026 Riza Bahtiar Sulistyan, Imanita Septian Rusdianti, Emmy Ermawati, Tamriatin Hidayah (Author) https://creativecommons.org/licenses/by-sa/4.0