Human Resources Communication Quality in Organizational Context: A Qualitative Study Using Thematic Analysis

Abstract

Effective communication within Human Resource (HR) departments plays a crucial role in ensuring organizational performance and employee engagement. In many developing organizational contexts, communication processes are often shaped by hierarchical structures and cultural norms, which may reduce efficiency and transparency. This study aims to explore HR communication quality and identify key factors influencing it within organizations. A qualitative case study approach was employed, and data were collected through semi-structured interviews with six employees. The data were analyzed using thematic analysis following Braun and Clarke (2006). The findings revealed six key themes: (1) accessibility and communication flow, (2) transparency of HR information, (3) trust in HR information, (4) impact on work performance, (5) communication barriers, and (6) information confidentiality. The results indicate that, while HR communication is generally perceived positively, hierarchical communication patterns, technical system barriers, and limited transparency remain challenges that organizations need to address. This study contributes practical insights for designing more inclusive, transparent, and trustworthy HR communication strategies.